Frequently Asked Questions (FAQ)

1. What is Serverblink?

Serverblink is the trading name of Server Blink UK Ltd, a UK-based retailer specializing in dependable computer accessories. We provide high-quality products sourced from trusted manufacturers to ensure performance and reliability.

2. Where do you ship from?

All orders are processed and shipped from our UK facility.

3. What countries do you ship to?

We currently ship within the United Kingdom only.

4. What are your delivery times?

Order Cut-Off Time: 6:00 PM GMT (London)

Handling Time: 1–2 business days (Mon–Fri)

Transit Time: 3–4 business days (Mon–Fri)

Estimated Delivery: 4–6 business days

5. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use the link provided to monitor your delivery status.

6. What payment methods do you accept?

We accept major payment methods, including:

Debit & Credit Cards

PayPal

Other secure online payment options (depending on availability at checkout)

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Products must be unused, in original condition, and returned with all packaging and accessories.
For full details, please see our Return & Refund Policy.

8. How do I start a return?

Simply contact us at info@serverblink.co.uk with your order number and reason for return. Our team will provide a Return Merchandise Authorization (RMA) and instructions.

9. Do you offer exchanges?

We currently do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.

10. What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours at info@serverblink.co.uk. We will arrange a free return and send a replacement or issue a full refund.

11. Are sale or clearance items returnable?

Clearance or discounted sale items are non-returnable, unless they arrive defective or not as described.

12. How can I contact customer support?

You can reach us at:

• 📧 Email: info@serverblink.co.uk
• 📞 Phone: +44 7732 883108
• 📍 Address: 483 Green Lanes, London, England, N13 4BS

13. Do you offer warranty on your products?

Warranty availability varies by product and manufacturer. If applicable, warranty details will be listed on the product page. Feel free to contact us if you need confirmation.

14. Can I cancel or change my order after placing it?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible.

15. Are my payment details secure?

Yes. We use secure, encrypted payment gateways to ensure your personal and payment information is fully protected.